ALIS: Customer portal for secure information sharing
For the software company ALIS, we created a simple customer portal that functions as a login section on their current website. ALIS provides information systems for municipalities, schools, and other public institutions – and needed a place to securely share information with a select group of their customers. With our solution, they can now easily share non-public documents or news without complex integrations or robust identity management.
Collaboration with ALIS shows that portals do not always have to be robust systems with hundreds of features. The section behind the login is a simple way to start digitizing processes and communication. In the future, we can expand the section with new features – the delivered portal is thus ready for further growth.
Delivered Services
Initial State
- The client sent non-public information to customers via email. The process was time-consuming and did not allow for greater data security.
- There was no central location where customers could find all available information. Customer support had to handle requests for forwarding documents and other materials.
Our Solution
- We created a customer portal that expanded the existing presentation website of the company.
- It includes sections for registration and login and a user profile, where customers manage their basic information under an encrypted password.
- After logging in, they gain access to private content – they have documents available for download, news, and internal announcements.
- All content in the private section is managed by ALIS itself – in the same environment where it edits its main presentation website. Working with the portal is thus easy and intuitive.
No complexities, just quickly saved time
The customer portal uses ALIS as a central place where it can securely share documents with its customers. Unlike in the past, it no longer has to rely on manually forwarding information via email. Customers simply log into the portal using unique credentials and see all available documents in one place. This saves time for customer support, as inquiries like, “Could you please send us…? And where can I find this information?” have decreased.
Since the solution did not require integration with ERP or other corporate systems, we managed to deploy it quickly and economically. However, this does not mean that the portal cannot be further developed. When the client needs it, we can gradually expand the solution with additional features and integrations of third-party systems.
Are you looking for a similar solution? Get in touch and we will discuss how we can assist with the digitalization of processes in your company.
