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Y Soft: Customer portal for global printing solutions specialists

Intranet/Portal Creatives
View:
ysoft.com

Y Soft is originally a student project from Brno that has transformed into a company with 380 employees and representation in all major markets since its founding in 2000.

Companies from around the world utilize the offered solutions for print management, document digitization, and 3D printing. The people from Y Soft initially found us as specialists on the Kentico platform, where they had deployed their web presentation and wanted to also implement a client portal.


  • Agile project management
  • Integration with IFS
  • Connection to corporate customer support Service Desk
  • E-learning with the Mood application
  • Advanced user management
  • 8 language versions
  • Collaboration since 2012
Delivered Services
Intranet/Portal
Creatives

Initial State

The client encountered the limitations of the original portal's technical solution, which restricted their customer service.

  • The need to modernize the web design after several years of use
  • Restrictions on further development of the original solution 
  • A different content management system from the presentation website


Our Solution

We became an equal partner to the client and provided them with a range of solutions during our long collaboration.

  • We designed the UX and web design of the delivered portal
  • We developed a B2B portal on the Kentico platform
  • We created a number of integrations with both corporate and external systems
  • We ensure the long-term development of the solution 


The Y Soft team knew exactly what they wanted from the start...

The first joint project was a partner portal, a key platform for communication and management of business transactions with corporate customers. We built the B2B zone on the Kentico platform and connected it with several third-party systems based on the requirements of the project team members. 

In addition to integration with the corporate ERP, we connected the portal with the Moodle application, an online learning environment, and the Service Desk, Y Soft's customer support. For convenient work with all systems, we used a Single Sign-On (SSO) solution, which allows users to access other systems without further identification after logging into the Kentico system.

...and we delivered it along with a range of enhancements

Given the large international network of Y Soft partners, it was essential to create advanced user management in the B2B zone from the very beginning. This allows each partner to add their own business partner to the system and set user rights as needed. 

To ensure the education of Y Soft employees and regular certification of partners for the solutions they consume, we created e-learning that timely notifies users of new courses and thus the opportunity to obtain or renew a certificate. A separate part of the portal is also the CSS (Customer Support Service), which serves, among other things, for reporting RMA (Return Merchandise Authorization) from partners.

Y Soft needed to offer more to customers through the portal

After three years of portal operation, the client decided on a redesign and modernization of the UI. At that time, a significant change was also the company's transition to a new ERP, which became the IFS system, and it needed to be connected to the portal on the Kentico system. We expanded the partner zone for the client, significantly improving the original solution. 

The B2B zone now allows Y Soft partners to verify the compatibility of a specific type of printer with the device they have in their company through the HCL tool (Hardware Compatibility List). Given the large number of printer models, the application offers quick filtering and searching. Corporate customers also have access to a configurator linked to the cart for online purchases, which helps them modify or expand the settings of the products they use.

The transition to agile development is mutually beneficial

Based on the flexible approach of the people at Y Soft our collaboration operates on the principle of regular iterations during which we address the agreed-upon list of requirements. Thanks to consistently good results, we jointly focus on the quality of management and the speed of responses to individual requests. This is supported by regular weekly reports and work deliveries every two weeks. Thus, we continuously develop the portal, which is the primary goal of the client.

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